How can I set up multiple language versions for my ecommerce chat box?

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Topic summary

Users are seeking a way to automatically display Shopify Inbox chat messages in different languages based on customer location or language settings.

Current Limitation:
Shopify Inbox does not currently support automatic language switching to match the store’s selected language/region. This creates inconsistency when a website is multilingual but the chat interface remains in one language.

User Needs:

  • German customers should see German chat interface
  • American customers should see English interface
  • Automated messages (like “Automated first reply”) need translation

Status & Workarounds:

  • A Shopify staff member confirmed the feature is not yet available but will pass the request to the relevant team
  • One user mentioned considering a custom script, though noted this is “over-engineering” something that should be built-in
  • The Shopify Translate & Adapt app does not currently solve this issue
  • No working solution has been identified

Consensus:
Multiple users agree this is an essential feature for any international Shopify store. The discussion remains open with no resolution.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I would like to have multiple language versions of Shopify Inbox depending which language/region the customer has selected.

Example:

A German customer should see Shopify Inbox in German.

An American customer should see Shopify Inbox in English.

Etc.

We are planning to implement multiple language versions of our Shopify website soon and are wondering how to adapt the Shopify Inbox app to correspond with the selected language setting.

Is there a way to achieve that or should I consider checking other Apps?

It seems quite essential to have for any international Shopify store because you cannot have your website in one language and your chat box in another.

5 Likes
2

Hey @Debacq , we’d definitely love to see this too. Not yet possible but I’ll pass your request onto the relevant team.

3

Same. My team would absolutely need this because we have a multinational store. We’re looking to make a custom script but it’s over-engineering something that should be a default customization from the app.

2 Likes
4

We have the same issue. We need to translate the Inbox App Chat Messages.

https://www.pascuali.de/

We are using already the Translate & Adapt App from Shopify.

That should be an Essential. Multilingual Option for Inbox App

5

Any news on this? Because this is actually a really important feature.

6

Did you, or anyone find a solution for this? Most is translated but not the automated messages under “Automated first reply”