Same. My team would absolutely need this because we have a multinational store. We’re looking to make a custom script but it’s over-engineering something that should be a default customization from the app.
Topic summary
Users are seeking a way to automatically display Shopify Inbox chat messages in different languages based on customer location or language settings.
Current Limitation:
Shopify Inbox does not currently support automatic language switching to match the store’s selected language/region. This creates inconsistency when a website is multilingual but the chat interface remains in one language.
User Needs:
- German customers should see German chat interface
- American customers should see English interface
- Automated messages (like “Automated first reply”) need translation
Status & Workarounds:
- A Shopify staff member confirmed the feature is not yet available but will pass the request to the relevant team
- One user mentioned considering a custom script, though noted this is “over-engineering” something that should be built-in
- The Shopify Translate & Adapt app does not currently solve this issue
- No working solution has been identified
Consensus:
Multiple users agree this is an essential feature for any international Shopify store. The discussion remains open with no resolution.
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