How can I set up security authorization for designer item rentals?

Shopify Discussion

Topic summary

A designer item rental business seeks to implement a security authorization system for 4-day rental periods. The goal is to automatically charge customers the full retail price (RRP) if items are not returned or are damaged beyond repair.

Key Requirements:

  • Automatic deduction from the customer’s payment method (card/bank account)
  • Security hold that activates without manual intervention
  • Access to customer payment details for a specified period

Current Situation:

  • The business has this policy built into their Terms & Conditions
  • They need a technical solution to enforce the rule automatically
  • Uncertainty exists about whether Shopify store owners can access the necessary payment information to process such charges

Status: The question remains unanswered, with the business owner seeking guidance on implementation options.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

Hi all,
I run a company where people can hire designer items for a 4 day period.
I am wanting to have a feature within my store that I can have a security authorisation that way if someone either doesn’t return an item or it’s becomes damaged beyond repair, that they have to pay the RRP of the item. I’d preferably have this be automatically deducted from their card/bank account they paid with. I do have this “rule” built into my T&C’s but I need a way to be able to follow through. I’d imagine that Shopify have access to these people’s payment details for a certain period but I as a shop owner wouldn’t be able to access this even on request?
Thanks in advance!