How can I show product notes in customer confirmation emails?

Shopify Discussion

Topic summary

A Shopify store owner using the Dawn theme successfully implemented customer-facing product notes in order confirmation emails.

Initial Problem:

  • Added custom code to card-product.liquid allowing customers to add notes per cart item
  • Notes displayed correctly in admin orders but were missing from customer confirmation emails

Solution Provided:
The fix involved modifying the confirmation email template with specific code to display line item properties:

  • Locate the line items loop in the confirmation email template
  • Insert code that checks for and displays line item properties (excluding internal Shopify properties starting with underscore)
  • The code filters out gift card properties and handles image uploads appropriately
  • Handles property display formatting, including splitting upload paths

Outcome:
The solution worked perfectly, enabling customer notes to appear in both admin orders and customer confirmation emails as intended.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

I am using Dawn theme and have added the following code to card-product.liquid.
My aim was to allow the customer to add a note for each item they add to cart.

<div class="customDescription line-item-property__field">
<label for="custom_description">Special Notes</label>
<textarea id="custom_description" name="properties[Notes]"></textarea>
</div>

How can I display the inputs of this field in customer confirmation emails?
Given that it shows perfectly in the orders in the admin.

2

Hi @voykit
If you want to add line item property to all the products, then you can provide an option to do son on the Product page itself.

This will then automatically appear in confirmation emails and admin orders

If this information was helpful to you, please give it a Like. If it resolved your issue, kindly hit Like and mark it as the Solution! Thank you!

3

But how can I do that?
This line property shows perfectly in admin orders but not in confirmation emails.

4

@voykit Can you please share screenshot of that orders part. If it inconvenient to share here you can DM or email
Also, have you changed the code in order confirmation emails?

5

voykit_0-1714476054070.png
voykit_0-1714476054070.png1278×476 33 KB

Above is the order page, this is how notes appear.

And yes, I have edited the code in confirmation email but nothing worked so far. Here’s the code I tried to use:


Special Notes: {{ line_item.properties[Notes] }}
6

@voykit
Try checking for the below code in the confirmation email
1> if it exists then remove the first and last line and save and test
2> if it does not exist then remove the first and last line from below code and paste it in the line items (product) loop

{% if line.gift_card and line.properties["__shopify_send_gift_card_to_recipient"] %}
              {% for property in line.properties %}
  {% assign property_first_char = property.first | slice: 0 %}
  {% if property.last != blank and property_first_char != '_' %}
    
      <dt>{{ property.first }}:</dt>
      <dd>
      {% if property.last contains '/uploads/' %}
        
        {{ property.last | split: '/' | last }}
        
      {% else %}
        {{ property.last }}
      {% endif %}
      </dd>
    

  {% endif %}
{% endfor %}

            {% endif %}

If this information was helpful to you, please give it a Like. If it resolved your issue, kindly hit Like and mark it as the Solution! Thank you!

1 Like
7

Thank you @JasmeetVT14313 it worked perfectly!

1 Like