Yet again thanks Mac for your valuable input. I am not using the calculated carrier rates, I am using SET UP YOU OWN RATES, I’ve tried everything, there is no transit or shipping time function or button. I am really getting frustrated about this as the shipping time is not the correct number of days. Is there anywhere else on Shopify to correct this, in Notifications or Checkout, can I amend to include the correct shipping time? Pleeeeese. I have a second issue you could help me with, I make my own products Handmade Greeting Cards,I have an SKU code for each product, I don’t have barcode, ISBN,UPC, GTIN, Google will not approve me for ads, what can I change in the set up to select one off products. Pleeeese.
Thanks for confirming that. In this case, it seems that your account does not currently meet the requirements to edit your shipping and processing time. The best way to confirm this is to reach out to our live support team through chat, callback or email as they will be able to review your account’s eligibility. Let me know if you have any questions in regards to contacting support.
In relation to your Google account issue, you will need to ensure that each product has been marked a Custom Product. Essentially, A Custom Product is defined as a product that does not have a valid GTIN or barcode. You can confirm this by heading over to the build editor of the Google Channel and checking if the custom option is true. This can be done by heading over to the Google channel, clicking on the Not Approved products under Product Status. Then, click on Select all and click on Edit Products. From there, add the appropriate Columns and make the edits.
Hi Mac, thanks again for your invaluable assistance, I am in the process of contacting the support you suggested.
On the other issue I have marked as a custom product and the product column now is true and I used the Google Product Category and suggested by Google. I requested Google Review of my suspended account, and the only issue was checkout, it stated in the email CHECKOUT INCOMPLETE, and the message was CONTENT THAT IS UNNECESSARILY DIFFICULT OR FRUSTRATING TO COMPLETE, I have a feeling that this is related to the shipping and transit issue, if I don’t find solutions to this problem soon, I will have to cancel my Shopify account and find another platform to sell my products. Thanks again for all your help.