How can I spot and report a potential Shopify phishing email?

Shopify Discussion
1

I just received an email from Shopify Ava HOWDEN with the email HOW0038@fhs.vic.edu.au.

I checked the email extension. It’s from a high school I believe may be in Australia (maybe)?

Anyway, the email claims a customer has opened a chargeback for an order number and dollar amount I have no record of. It claims I am being charged $125.40.

It instructs me to “review chargeback” with a button to an outside link.

I I am not clinking the link as I believe this to be a scam.

Can someone tell me (and others) how to recognize an actual chargeback notice received from Shopify - including the actual email address it will come from and any other information I (and others) can use to identify suspicious emails. Is there a way to report any scams to Shopify so they can send out notices?

Thank you.

2

This could be a phishing email, to be on the safe side forward the message to Shopify’s safety inbox at safety@shopify.com.

1 Like
3

Thank you. I will do so right now.