We have a bot placing abandoned orders in batches of 5 every 9 hours, for over a week. They are adding hidden/locked products they should not have access to with out an approved account/login. They create a customer profile that uses a fake name, email, address and phone number, and it is the same e…

We have the same, also from Bellevue Washington - always the same address, but one of about 10 or so different name / emails the bot uses. It is clearly doing a data scraping of our store. We have a Shopify Plus account, I asked ChatGPT and Grok what to do - they both suggested I ask Shopify to tur…

Hi - Oh my, this has been causing us issues for months now. from a handful in a day to 30-40 in aday. all abandoned carts. Random items, certainly not lowest cost, 95% just have the bogus email address - I cant find an ip address. Could see where to DM you, but would love to hear of any app. I’m get…

We are using the app called CartBlock - CheckOut Validator

Thank you for raising this. We feel silly not having come to the community before now, and thinking we were alone. For sure Shopify Support made us feel rather alone. Our issue is abandoned carts. Its been happening for about 4 months now. Its a different email address each time, well they do repeat…

I have spend rather a long time chatting with shopify support, they have recommended “Kedra Shield: Website Security. This has the rating for 4.8 stars by 42 Merchants” I asked how often they recommend this app in a month, “Minimum 20 Merchants and they always have good experience with the app.” T…

We have Shopify Plus, have the same problem with Bots (we suspect they are scraping data) and have requested the Bot Prevention feature from Shopify Plus - they refused! Now we are enquiring with Cloudflare. Apparently Cloudflare offers an upgraded service that will block the bots without the need …

I have had ZERO issues since I removed the one item they were using.

my new bot (John Doe) orders numerous items

How can I stop a bot from placing abandoned orders on my ecommerce site?

Shopify Discussion

GarethAJ February 25, 2025, 12:29am 105

Thank you so much - will take a look now.

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How can I stop a bot from placing abandoned orders on my ecommerce site?

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