We have a bot placing abandoned orders in batches of 5 every 9 hours, for over a week. They are adding hidden/locked products they should not have access to with out an approved account/login. They create a customer profile that uses a fake name, email, address and phone number, and it is the same e…

We are having a same issue. All email used are “@rtremail.com”. Currently we created a flow that automatically cancels order if it’s “$0”; however, we do want to stop these orders going through as it will mess up our analytics. We appreciate if Shopify can step up on this issue as it seems it has…

Same issue for my store. First name repeated for the order and targeting a hidden section of our shop where the product costs are $0. Same “@rtremail.com” email addresses as you mentioned. I also am concerned about analytics being messed up. Hopefully Shopify can resolve this soon!

Many, many stores having this same issue, yet Shopify has done nothing. Please add your voice by opening a ticket with them. See “James James” issue with bots in Community

This just started happening to me last night - same name James James. And variations all from Texas or New Mexico, every 6 hrs.

I am also having many issues like this over the past week. A few hundred customer profiles have been made by abandoning checkout. And it is causing my auto email campaigns to bounce and get shut off by Shopify. I can’t find any pattern unfortunately. Shopify - please help.

We are having the same issue with James James from San Antonio and have tried many of the same tactics you have to no avail. Though no damage appears to be done by these bots apart from screwing up analytics and junking up our abandoned carts folder, it is very worrying that they are able to access …

Same problem. Started in January. all .00 items in abandoned check out. All the same email and name James James. Delete the customer, it pops right back the next day. Now we have a new problem, don’t know if it is related. Our entire product file has shown up on a bogus website. We know it is ours …

Hi, If you are still looking for a soltuion to this, you can try using the Checkout Guardian App, where in you can block all the orders based on the cart value. For Example we can set a rule to block checkout if the cart value is USD 0, which means a person wont be able to checkout if his cart value…

Any chance you’d be willing to share (or directly message me) the bogus site in case it can offer an6 clues on what we’re dealing with? I wish we weren’t all going through this headache.

How can I stop a bot from placing abandoned orders on my ecommerce site?

Shopify Discussion

mark012 March 24, 2024, 7:42pm 11

I also have similar issue up to 20 attacks a day- I have created a ticket as you have suggested

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How can I stop a bot from placing abandoned orders on my ecommerce site?

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