We have a bot placing abandoned orders in batches of 5 every 9 hours, for over a week. They are adding hidden/locked products they should not have access to with out an approved account/login. They create a customer profile that uses a fake name, email, address and phone number, and it is the same e…

Hey Jwu703, is this solution still working? I emailed you yesterday. Please let me know.

Have you managed to resolve this? I am having the same problem and all shopify can suggest is apps… have tried a number of them and they do not work.

Hi JWU703, Sent you an email last week. Still dealing with 60 of these per day. Can you please let us know what worked for you?

I get him too. Any luck with blocking him?

Do you know a solution? I get a robot order from Washington state every few minutes.

Thanks for the info! Would love to know if you started using the app and if you’ve seen any difference.

Also am having this same issue - the bot tried 2 different cards last night that were denied. Now today the bot continues to test the checkout area. We are told by our security apps that they are not able to scan the checkout page where this bot has direct access to - so no idea IP address, etc orig…

go to settings, customer accounts and change your customer accounts to → customer accounts vs. legacy. All bots have stopped, and we havnt seen a negative effect on sales.

Yes, we have done that and sadly we are still having the same problem :disappointed_face:

How can I stop a bot from placing abandoned orders on my ecommerce site?

Shopify Discussion

Kurtis_Van_Kamp April 14, 2025, 4:13pm 120

We have dug into this extensivly. on our site it is almost always Amazon bots, they are checking pricing and shipping.

We are using Negate Bot Protection add in app. going to see if it makes any difference.

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How can I stop a bot from placing abandoned orders on my ecommerce site?

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