We have a bot placing abandoned orders in batches of 5 every 9 hours, for over a week. They are adding hidden/locked products they should not have access to with out an approved account/login. They create a customer profile that uses a fake name, email, address and phone number, and it is the same e…

Have you managed to resolve this? I am having the same problem and all shopify can suggest is apps… have tried a number of them and they do not work.

Hi JWU703, Sent you an email last week. Still dealing with 60 of these per day. Can you please let us know what worked for you?

I get him too. Any luck with blocking him?

Do you know a solution? I get a robot order from Washington state every few minutes.

We have dug into this extensivly. on our site it is almost always Amazon bots, they are checking pricing and shipping. We are using Negate Bot Protection add in app. going to see if it makes any difference.

Also am having this same issue - the bot tried 2 different cards last night that were denied. Now today the bot continues to test the checkout area. We are told by our security apps that they are not able to scan the checkout page where this bot has direct access to - so no idea IP address, etc orig…

go to settings, customer accounts and change your customer accounts to → customer accounts vs. legacy. All bots have stopped, and we havnt seen a negative effect on sales.

Yes, we have done that and sadly we are still having the same problem :disappointed_face:

So you are stating to change to customer accounts vs. legacy. So then our customers would be emailed a one time passcode to login which sounds like an issue. Currently we have legacy selected. These bots don’t seem to be your typical bots as they are able to completely bypass any settings and get in…

How can I stop a bot from placing abandoned orders on my ecommerce site?

Shopify Discussion

Wildcat7 April 15, 2025, 6:59pm 121

Thanks for the info! Would love to know if you started using the app and if you’ve seen any difference.

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How can I stop a bot from placing abandoned orders on my ecommerce site?

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