We have a bot placing abandoned orders in batches of 5 every 9 hours, for over a week. They are adding hidden/locked products they should not have access to with out an approved account/login. They create a customer profile that uses a fake name, email, address and phone number, and it is the same e…

Oh I’m so glad it’s working for you… I’ve added the delete customer step on my side. However, I’m really finding the tagging based on address to be hit or miss and I’m not sure why. For example, this latest one (Kansas) Flow didn’t tag the customer… but I really don’t get why. Whereas for this India…

Thats the exact issue we are having 10 apt 2

Ok. I spoke too soon. Some of mine are hit or miss now too… I think I found out why, though. If I go to an abandoned cart where it still tested a credit card and the customer was not deleted, I found that the ‘customer’ does not have an address, but the ‘order’ has a shipping address and billing add…

I have the same bot… Ive spoken to Shopify 7 times. They could easily find out what this bot is and stop it but Shopify doesnt care. The only way to stop it is require log in at check out which is horrible for conversions. Ive tried Blockify to block VPNs, Block all countries except USA, Block IPs e…

Ok, I think we have been able to solve this for now. We tried all the bot detector apps etc, nothing worked. Then we changed the checkout page from one page to 3 page - not sure how much will conversion take a hit but the bots seems to have gone. We plan to go back to single page checkout in a few d…

Ok. So I have a few apps in place that seem to be limiting/reducing the bot now. I was typically getting several abandoned carts per day and most were testing a credit card. Now I only had a couple in the last few days and none of them were able to test a credit card. The last app I put in place was…

This is a great tip. Thank you. We’re going through the same on one of my customer’s shops.

same here! Today that one showed locations was from Russia.

Hi! I’ve tried this on our store but we still get bot orders and abandoned checkouts. Is it still working on your end?

How can I stop a bot from placing abandoned orders on my ecommerce site?

Shopify Discussion

Aaron2024 June 16, 2024, 6:46pm 43

Great idea. Better than requiring log in before checkout.

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How can I stop a bot from placing abandoned orders on my ecommerce site?

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