Thanks! How can we stop Shop Pay from sending this email to customers?
Topic summary
Goal: stop the “Track Your Order with Shop” email from being sent to customers while keeping Shop Pay enabled.
- Attempted fix: Unchecked “Show a link to download the Shop App” in Settings > Checkout. Result: customers still received the “Track Your Order with Shop” email. A screenshot of this setting was provided.
- Follow-up: OP asks specifically how to prevent Shop Pay/Shop from sending this email.
- Additional feedback: Another merchant reports the same issue, noting it causes confusion for orders shipped via letter mail without tracking, as customers expect tracking after receiving the email.
Key points:
- Desire to decouple Shop Pay from Shop tracking emails.
- Existing checkout setting to hide the Shop app link does not stop the emails.
Status: Unresolved. No confirmed method or setting was provided to disable these emails. Participants are seeking official guidance or a workaround to prevent the “Track Your Order” email while retaining Shop Pay.