They are charging me $40 a month for a store I never activated! Since I don’t have an active store I can’t cancel the subscription or stop the charges from coming out! There’s no way to contact them and they continually screw over my finances. I’m so angry and If I have to I will get a lawyer involved, I have screenshots that prove my store was never active and that I’m continuously being charged and I can’t disable the charges!! They’ve stolen over $200 in subscription fees. Do not open a store here they are the worst!! I don’t know what to do, if anyone has advice on how to fix this problem I would greatly appreciate it.
Hi @KennaGrace
Thanks for reaching out here.
I understand that you are experiencing some issues with your Shopify subscription and have noticed that you are being charged for a store you believe is not active. I understand the inconvenience this may have caused, so I would be happy to explain the next steps involved.
Is it possible that you once created a Shopify store, and added your billing information, and then decided not to continue with the store and walked away? To clarify, any store that has been created and a plan selected will incur subscription charges automatically (generally every month). Even if you were still on your free trial period, the store would automatically get charged if payment information was added and a plan selected. The only way to stop the billing process is to cancel the account and close the store completely, for which we have steps on how to do so here.
Here on the Shopify Community, we cannot access any account information such as previous bills on an account. While I would love to be able to dig into this here with you, I am not in a position to do so. With that said, I would recommend that you contact our support team through the Shopify Help Center here. If you cannot login to the account for any reason, then you can choose the ‘Can’t log in to your Shopify account’ option to proceed to the contact options without having to log in.
Once you are connected with a support advisor, please provide as much information as possible, including any screenshots or evidence that you have, to help us investigate the issue. Our support team will investigate this and work with you to the best of our ability to resolve the matter as quickly as possible.