Hi, @Onyx8789 !
Sunny here from the Shopify Guru team and I would be happy to look into this for you.
From the steps you shared for customers looking to create customer accounts, that looks about right. Can you elaborate a little further on what exactly the issue is or what the question you are looking to get answered is? Which part of the customer account verification are you or your customers having trouble with? I would be happy to troubleshoot and work together to resolve this issue.
I look forward to hearing from you!
Cheers,
Sunny | Shopify Guru