Hello,
I need to submit an objection to Facebook in shopify but I can’t find where to do that. It’s supposed to be in the sales channel > Facebook section. Where should I go to submit the objection?
Thanks in advance.
Hey, @TiffanyZ .
Thanks for reaching out in our Community forum. I appreciate you bringing this question to us. When it comes to approvals for Instagram Shopping, this is something determined by them directly and we don’t have a lot of insight into the process. However, I’m happy to provide you with some suggestions.
To submit an appeal, you can submit a request for review through your Shopify Admin > Sales Channels > Facebook, and the message will look like the message below:
If you don’t see this option, you can request a review by contacting Facebook directly and the steps to do so are outlined here. I’d also recommend checking over this great blog post from Ced Commerce that might help to provide further information on the possible cause: Instagram Shopping Account Not Approved: Reasons & Solutions.
Please let me know if you have any questions about that, Tiffany. In the meantime, I’m happy to hear that you’re considering selling your products through multiple sales channels. Who is your target audience?
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Hey, @TiffanyZ .
Just checking in to ensure that you receive the support you need. If you run into any problems along the way, don’t hesitate to reach back out.
Warmly,