How can I successfully cancel a stubborn subscription?

Topic summary

  • A user alleges multiple attempts to cancel a Shopify subscription but continues to be charged. They report being unable to access their account while charges persist despite believing no active subscription exists.

  • They assert similar complaints have appeared for a year or more and accuse the company of intentional negligence. They intend to report the company for fraud and warn others to avoid the platform.

  • Another participant asks if the user previously operated a store on Shopify and characterizes the issue as a minor error.

  • No troubleshooting steps, evidence, or official responses are provided in the thread. No action items or resolutions are recorded.

  • Status: unresolved and ongoing, with disagreement over the severity and cause of the billing issue.

Summarized with AI on January 27. AI used: gpt-5.

I’m not **** stupid. I know you’re a big ass company and you can fix ■■■■ that needs fixed. You might be fine doing this ■■■■ to other people cause there’s no real punishment for a big company like this, but I promise you I won’t let this pass. I’ve tried on multiple occasions to cancel my subscription and still, I am being charged for imaginary ■■■■■ I can’t even access my account because I DON’T HAVE A SUBSCRIPTION but somehow I’m getting charged. I’m not **** stupid I know the company knows what they’re doing. If it was a real problem it would’ve been fixed by now, but instead I’m seeing post of this happening for the past year or more. I’ll be reporting your site and company for fraud and be letting everyone know to never use this site.

1 Like

Do run a store here before ?

this is a minor error