- @everyone I spoke to someone a few weeks ago about canceling my service. Never got the refund as promised, only to be charged again today! Note the once active phone number is no longer active and doesn’t help you speak to a human. I am beyond irate. I’m contacting the BBB! We will let them deal with it. I bet you’ll answer then.
Hi there, @MzAlexia !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your conversation with our team, can you tell us more about it? Any information that you can share about our team will help us understand your situation better and be able to assist accordingly. Moreover, you can also reply to this ongoing ticket so the agents handling this matter can tell you more about what is happening as they are the ones directly handling this matter for us.
When it comes to your current situation, it is fairly common that a store will be made but the owner changes their minds and decides to cancel and ask for a refund. In such matters, we always recommend:
- Please ensure you close your own account completely. Here is a help document that will walk you through making this change.
- Reach out to our live support team to get started with your refund request. Here is a direct link for you to reach their queues.