How can I successfully change my banking information?

Payments + Shipping & Fulfilment

Topic summary

Two merchants report being unable to update their Shopify Payments bank account: one sees a persistent “Unable to update your bank account at this time. Please try again later.” message; another is prompted for the old account number but it’s rejected.

Likely causes highlighted:

  • Entered bank details don’t exactly match the bank’s records, so validation fails.
  • The bank/account type may not be supported per regional requirements; merchants should review the requirements page for their country.

Security step explained: Shopify may ask for the existing account number when changing banking info. If it’s not accepted, the original setup details likely differ, and a manual authentication by Shopify Support is required to proceed.

How to get help (account-specific):

  • Go to the Help Center, start a chat with the AI assistant, type “account concern,” then choose “Chat with a Support Advisor.” Live chat is available 24/7. A referenced screenshot shows where to click.

Status: Not resolved in-thread. Action items: verify details with the bank, confirm account eligibility, and contact Support for manual update.

Summarized with AI on January 9. AI used: gpt-5.
4

Hey, [email removed]Anastasiiaamund! Welcome to Shopify Community!

I’d love to assist you with your bank account concern. When updating your bank account information, it’s common to be asked for the existing account number as a security measure. If the account number you’re entering isn’t being accepted, it likely means the details that were entered during the setup were incorrect. In such cases, our support team will need to help you update your bank account information so they can manually authenticate you. This way we can keep your sensitive information secure. To get in touch with our support team, you can follow the steps below.

  1. Visit our Help Center.
  2. Chat with the AI assistant and enter “account concern.”
  3. Click Chat with a Support Advisor as shown on this screenshot.

Let me know if you have trouble creating a support ticket. I’m here to ensure you get the support you need!