Hi @HazelT
Thank you for reaching out about this! I am sorry you are having troubles getting connected with our live support channels. For your Aliexpress product prices changing, can you confirm for me what app you are currently using to connect Aliexpress to your store? That will help me continue troubleshooting.
I know that in our now retired app Oberlo, we had an option for the product prices to adjust based on supplier price adjustments. So if the supplier lowered the price, the price would be lowered on the store as well. It would be worth checking your settings within your dropshipping app to see if that is an option to be disabled.
In regards to getting in contact with our live support, all our merchants should always have access to our authenticated and live support channels. That includes email, live chat, and the ability to schedule a call back (so long as the wait times aren’t too high). All live support requests do need to be initiated through our Help Center.
If the steps below are not working as expected please ensure that you do a full browser cache and cookie clear, attempt in another browser, and through a different internet connection (mobile data if available).
You can see in the screenshot below where to find the option to contact our support, and the “Contact Support > 1. Login” step should show to let you know that you are in the contact support workflow as well. There are 4 steps in total.
Once you login to your store account you will want to follow the prompts to choose the topic/issue you need support with. If you need help with billing then you would choose “Accounts > Billing” from the available options provided. Choose the topic closest to your issues so that the appropriate support options can be made available. On the final step (Step 4) you will be provided a list of related Help Center documents as well as all available live support options at the bottom of the page.
If for any reason you are still having issues getting connected with our authenticated support team, please reply back to your most recent billing email or email from Shopify directly to initiate an email ticket. This will ensure you are connected with our team for further troubleshooting.