HI,
I have been changing / updating the bank account and it has been a month now.
Would you please be able to help me. It does not ask anywhere the old account to be entered but the new bank account and I kept updating the same but won’t save. It kept saying unable to change, try again.
Hi @PrimEd
With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.
You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "update bank account info " and select Search. On the following page, scroll down to Get Support and click Continue and you’ll be presented with options to contact their Support via chat, email, or schedule a call-back.
If you find this answer is helpful, please mark it as a solution.
All the best.
Hi, [email removed]PrimEd!
[email removed]AvadaCommerce is correct in advising that you will need to get in touch with our Support Advisors who will be able to escalate your store to our Shopify Payments team. They can then make this change for you!