I am trying to verify my account. I have tried to copy and paste the correct html, however it’s not working. Honestly, I have no idea what I am doing. Please help!! Thanks a bunch!!
Topic summary
Issue: Difficulty verifying Shopify domain; initial attempt involved copying/pasting HTML, which didn’t work. User confirms the problem is with the Shopify email verification (not DNS). Domain was purchased outside Shopify.
Guidance provided:
- Clarify where the “HTML/link” is being pasted and whether it’s the verification email link; report any error messages or admin banners.
- In Admin > Settings > Domains > Shopify-managed domains > Manage > Edit (Registrar Information), update the contact email to trigger an automatic resend of the verification email.
- If a yellow banner appears in Domain settings, click “Resend email” and verify via the link sent.
- Alternative support: contact Shopify Live Support via chat, email, or phone callback to review Domain settings.
Latest status and outcomes:
- User will try the suggested steps and report back; no confirmed resolution yet.
- Thread remains open/ongoing; key next action is to resend/trigger verification email or contact support.
Notes:
- A screenshot showing the yellow banner/resend option is referenced and central to the suggested steps.
Hi, @TyraC1 .
Thanks for reaching out and hope you’re doing well!
My apologies to hear that you’re having issues with verifying your domain. You mentioned that you’ve tried copy and pasting the correct HTML link and it’s not working for you. May I ask where are you copy and pasting the HTML link and are you referring to the domain verification email link? Could you provide me with a bit more detail about your query?
To gather a bit more context here, could you let me know if you’re seeing any error messages or a banner that prompts you to take action?
When verifying your domain, if you’re not receiving the email link you may have to change it within your Domain settings of the admin. This can be done by navigating to your Shopify Admin > Settings > Domains > Shopify-managed domains and then click Manage next to the domain. You’ll see an option to Edit in the Registrar Information section. Once completed, the verification email will automatically resend after changing the email on file.
If you’re seeing a yellow banner within your Domain settings (screenshot included below) can you try clicking Resend email. You’ll receive an email shortly after and will need to click the verification link within the email.
Please feel free to reply to this thread including the steps you’ve taken to copy and paste the HTML link and if you’re receiving any error messages. I’ll be more than happy to take a closer look and help you out.
Hi @TyraC1 , thank you for visiting the Shopify Forum
No worries! to help you better, are you having problems with Shopify’s verification email or doing the DNS setup of your domain? did you buy the domain from Shopify?
thank you
Happy Sales,
~ Lanzi ~
Shopify & Klaviyo Partner
PD: If this answer helped you please like & accept it
Thanks for reaching out. I am having issues with Shopify email verification. I am gonna try what was suggested in the other reply and see if that works, also I purchased my domain outside of Shopify. I’ll message back and let you know if the above directions helped. Thanks a bunch!
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Hi, @TyraC1
Please feel free to reply directly to this thread if you continue to experience issues or are unable to receive the verification email.
Additionally, you can also reach out to our Live Support team to take a closer look within your Domain settings. Our Live Support can be accessed via chat, email, or scheduling a call-back for phone support.
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