Emmy,
Does this work better now? I’m considering changing from Tidio to Inbox and i have multiple stores. I’m finding promo documents saying “its not a problem” is it still a problem for you?
Thanks
Topic summary
Problem: Multi-store teams can’t quickly switch between stores in Shopify Inbox; the app typically forces logging out/in, slowing responses, especially with 2FA.
Desktop status and workarounds:
- Shopify Admin store switcher (same email across stores) helps in admin, but not reliably in Inbox tabs; one browser often reverts to the last Inbox.
- Workarounds: open different browsers per store, or bookmark and use the Inbox login page each time: https://inbox.shopify.com/store_login to choose the target store. Users confirm this works if you always start from that login page.
Mobile (iPhone) workarounds:
- In the main Shopify app, switch to the desired store, then go to Sales Channels > Shopify Inbox to make the Inbox app open that store. Not a true in-app switcher.
Notifications and integrations:
- Users report notifications only arrive for the currently active/logged-into store. Requests for unified Inbox, multi-store notifications, and Slack integration.
Official response and current state:
- Staff acknowledged feedback and forwarded to developers; no announced fix or unified multi-store switch/Inbox. Discussion remains open with recurring update requests.