I quit using it because of this issue. We have 6 sites. Unless something has changed, you only receive message notifications for the store you’re logged into. What if a customer messages you from another store? You need to be able to receive notifications for all your inboxes. I would also suggest a Slack integration (or similar) and allow you to assign each inbox to a channel in Slack.
Hi Dirk
I’ve encountered this problem now that I have more than one store. Can you please reach out to the development team to resolve. I not this has been ongoing now for 2 years
Any update on this?
any updates for the IPhone App? This is really important!?!
Any update on this yet? It’s pretty simple. Just make it like the app.
Any update on this? seems it should be a simple button on the App to ‘switch stores’, I need to answer question wherever I am, I can’t be on the computer day and night.
It was fixed. When you switch stores, you simply go your your Shopify Inbox and it will be the inbox for the store you selected.
In the app?
It’s actually easy.
Go to your Shopify app on your phone & switch to the store you want to access Shopify Inbox for.
Once you’re in the right store in the Shopify app (not the inbox one) click the three dots in bottom right go to sales channels and click Shopify Inbox → It now puts your Shopify Inbox app into the right store.
not as convenient as it should be but it’s the only work around presently other than Zapier integrations (you can automate chat to one inbox this way but it’s not great) or move to something like Zendesk, Zoho or Freshchat - and use their chat in your site.
Emmy,
Does this work better now? I’m considering changing from Tidio to Inbox and i have multiple stores. I’m finding promo documents saying “its not a problem” is it still a problem for you?
Thanks