A user accidentally activated a paid Shopify subscription on the wrong account after setting up their store on a different account. They have already paid for 2 months on the incorrect account (Shw-mart.Shopify) while their actual store with domain and designs is on another account (ShwMart.Shopify).
Proposed Solution:
Deactivate the incorrectly activated store to convert the unused subscription time into subscription credit
Request a credit transfer from Shopify support to move the credit to the correct account
The credit can then be applied toward future subscription fees on the intended store
Next Steps:
The user needs to contact Shopify support directly (via live chat, email, or callback) to process the subscription credit transfer, as this requires account-specific access that cannot be handled through the community forum.
Summarized with AI on October 26.
AI used: claude-sonnet-4-5-20250929.
At the beginning of my entry into the shopify trial period, I made two accounts for the experiment, then I chose one of them, and I did all the designs of the site and prepared them on it, and it was ShwMart.Shopify and I bought the domain under the same name, ( wwwshwmart.myshopify.com. The publicly registered domain name for this store is shwmart.com.)
but when I chose the plan, I mistakenly activated the other account, which is Shw-mart.Shopify.
how can I modify the monthly fee payment for the main account which is ( shwmart) I already paid 2 months till now
If the active store has an unused subscription amount (in other words, the 30-day billing cycle you’ve paid for has not finished), you can deactivate this store so the amount turns into subscription credit. Once the store has subscription credit, you can then have it transferred to the store your wish to continue with so it can be used towards its future subscription fees.
To request a subscription credit transfer, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!