Hello,
My current plan is trying to charge me $900 for a yearly plan. I’m trying to change it back to monthly. I’ve called customer support several times and have been told this issue is evaluated and someone from billing would reach out to me. It’s going on 2 weeks and no response or help. They have tried to take out $900 from several different cards 6 times and I can’t fulfill my orders. Can someone help me change my plan back to a monthly rate?
Hi there, @PawsomePlace !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, I definitely hear and feel your frustrations about this matter. I recommend replying directly to your ongoing ticket with our support team to ask for updates on your escalated issue.
As much as we would like to assist, downgrading your plan from yearly to monthly requires a manual look from our billing team which is why your ticket has been moved over to them. By replying to your ongoing ticket, you will be reaching directly the people who are handling this matter. This is also information that we do not have access to in social channels which is why we refer you to their teams.