Hello,
I am trying to login to my company’s Shopify store with an ex-employee email address.
When clicking the reset password, the link for reset is not being sent to the that ex-employee’s email address.
Who can help me switch owner for the store? the support portal isn’t helping here
Hi @Idan_INX
In this case you will want to reach out to our authenticated support channels for further assistance. They can create a ticket with the account team and they can help in transferring the account ownership.
If you do not have access to the store through any account at all, you can follow the prompts to continue without being able to sign in. If you have access to the staff account you want to transfer ownership to, then please sign in with that account to open your support ticket.
To access our authenticated support, please follow this link: Shopify Help Center. Then follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.
Thanks but unfortunately can’t find the answer I was looking for in the Shopify help center. I need the support to change the owner of the store to be by my user since the current owner is no longer working in our firm.
Apologies for any confusion @Idan_INX . You will want to follow the steps I shared above so that you can contact our authenticated support team for further assistance. For choosing a topic or issue, just choose one closest to your concern if you can’t find something exactly matching.
If you aren’t able to sign into any staff accounts on the store, please follow the prompts for “I am not able to sign in” to continue to our authenticated support options without an account.
Is there an option that I will get an actual person that will go through our account and fix it?
The articles in the help center are not assisting on our situation.