I had a basic eBay account when I first connected it to my Shopify store. Due to this fact, I was able to publish only 7 products to eBay. Now I upgraded my eBay account to a basic store but, I got some errors when I tried to publish more products. I guess that the connection should be updated so my Shopify store understands that I have an eBay store now. How can I do that? Thanks in advance for your help!
Topic summary
Main issue: A merchant initially connected a basic eBay account to Shopify and could only publish 7 products. After upgrading the eBay account to a basic eBay Store, attempts to publish more items trigger errors, and they suspect the Shopify–eBay connection needs updating.
Key details: The limitation of 7 products occurred under the previous basic eBay account. Following the upgrade, the system still appears constrained or misaligned, prompting errors when expanding listings.
Suggested action: If using the default Shopify eBay app, open a support ticket with the app’s team. Provided resources include the app listing (https://apps.shopify.com/ebay) and the support portal (https://connectebay.zendesk.com/).
Status: No confirmed fix within the thread. The next step is to contact app support; outcome pending and the issue remains unresolved in-discussion.
If you are using a default eBay app (https://apps.shopify.com/ebay), try opening the ticket with the app support directly.
Contact page:
https://connectebay.zendesk.com/