I made an purchase last week and then the next day the website stopped working. Could you help me track the order or contact the owner?
Hi @Rosh_ini ,
It sounds like you may have bought something from a store. While many stores do use our platform to build their online business, we do not manage the inventory or orders ourselves.
It sounds like you may have tried to contact the store without much success. For privacy reasons, we cannot provide store or owner information publicly, but if you contact your bank or card provider, they’d be in a better position to help you retrieve your funds. Here is our related detailed FAQ to help you with the next steps.
You could also report the store to us directly if your efforts to contact them are not yielding results. We do not tolerate fraud on our platform so we will investigate any reports you submit!
I did try try to contact the store but haven’t got a reply yet or it may even be fake.
Ok, if this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally, which we can use to investigate a shop as needed. I’d urge you to report it directly to us too through our help center as I mentioned before, as I cannot process that report from here in the community forums.
When you report it, we will look into the store’s activity and take action where appropriate. For legal and privacy reasons we will not be able to share the results of this investigation with you.