Hello,
I just paid for my Shopify store to be Active. The problem is I spent weeks building the store under another domain. Now the wrong store is Active with the right domain. How do I transfer the credit to make the other store I built active so I can transfer my wanted domain? Please help. I just put the store on pause to get things figured out. I am not sure why I have 3 inactive stores but it is confusing and nothing tells you which store you were working on last. Super frustrating.
Hi, [email removed]Theanointedwick!
In order to have your subscription transferred from one store to another, you will need to contact our Shopify Support team. Our advisors will authenticate you for your store if you are the account owner and escalate this through to our Money Support team to complete the subscription transfer.
It’s as easy as that! Let me know if you run into any issues trying to contact our Support Team.
The link to Shopify Support goes in a loop. Exactly how do I get the authentication done?
got the chat to work thanks
I’m glad you could get through! Please don’t hesitate to reach out if you run into any further issues!