The store was prepared after connecting the Shopify payment gateway, the store was closed, and now I want to transfer the domain to another store, write to me the domain is registered in another store, how can I solve the problem
Hi there, @mohammed55 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
Given that your account/store is now closed, please reach out to our live support team about your domain that you want to move over to your new store. Once they verify your credentials, they can open up back end information from your old account and assist you accordingly with your domain move.
If your account is not closed however, please use this help document to help guide you move your domain to a new store from your own settings.
Let me know how these resources work out for you.
Thank you for your answer to help me
I contacted them, but there was no response or confirmation of the transfer of the domain
Thanks for the update, Mohammed.
Are you able to tell me more about your interaction with our support team?
If we are simply waiting for a response, we ask that you give our team some time to get to your query and provide a response. As soon as they do, they will reach out with next steps.
If enough time has passed however, feel free to respond again to your ongoing ticket with our team to inquire for an update.