My domain is bought through Shopify and I tried to transfer to a new store that I was building because I messed up with all the previous stores I tried. It locked me out of the store and said “needs attention” can someone help me please
Topic summary
Main issue: A merchant who purchased their domain through Shopify tried to move it to a new store and is now locked out, with the store showing “needs attention.” They’re seeking help to complete the transfer and regain access.
Recent guidance: A community member asked for both store URLs. A Shopify staff member clarified the process for transferring a Shopify‑managed domain (i.e., a domain bought via Shopify) between Shopify stores, directing to the official transfer steps. Key requirement: accept the transfer via the email link while logged into the destination store. Transfers can take up to 24 hours after acceptance.
Information requested to troubleshoot:
- Screenshot of the “needs attention”/error message.
- The domain URL.
- Any error messages encountered when attempting to log in.
Status: No confirmation that the transfer steps were completed; the issue remains unresolved pending the merchant’s details and verification of the email‑based transfer acceptance.
Hello, i got your point you want to transfer you recent domain to another. can i you provide the two store url.
Hi, @DealDash .
Thanks for posting to the Shopify Community.
To confirm, you’re trying to transfer your Shopify-managed domain to another Shopify store? If so, were you able to follow the steps in our Transferring Shopify-managed domains to another store resource? For the domain transfer to succeed, you’ll need to log in to your Shopify store directly from the transfer link in the email message. After the transfer is accepted, it can take up to 24 hours for the domain transfer to complete.
For further context, can you provide information on the following:
- A screenshot of the error message.
- Your domain URL.
- Any error messages when attempting to log into the store.