How can I transfer ownership of a store with an active balance?

Technical Q&A
1

Checked in Finances. It shows no balance
When try to transfer ownership, we get the following error message
“You have an active Balance account. To transfer ownership, please transfer out any funds in Balance and contact Shopify Support to transfer ownership.”

2

Try reaching out to the support team.
Direct link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

3

We are in the same dilemma. It’s been a month on one store waiting to transfer, two weeks on another. How long did it take to resolve yours?