How can I trigger a "shipping update" email to the customer once a partial fulfillment takes place?

Retired Boards Appdev Fulfillment Api
1

I’ve been able to partially fulfill an order with precision.

But now it seems that the platform doesn’t care about it, and don’t automatically send a “shipping update” to the end user that is owner of the “order” that was placed and that now is partially fulfilled.

What can I do to solve this, any advice?

I’m not using a third party fulfillment service, I did a private custom app to fulfill orders for the company I work for.

2

Try notifyCustomer: true for trigger email notification.

1 Like
3

I’ll give it a shot, thank you so much!

4

Never noticed before the notify_customer parameter for the REST API consumption.

But thanks to you, this has been achieved!

Have a great week ahead.

1 Like
5

Thanks! I have a bigger problem and invite you to take a look at that: https://community.shopify.com/c/fulfillment-and-inventory/tracking-number-doesn-t-triggering-notification-email/td-p/2189389

6

Sure, I’ll be there in a moment!