yea this is happening for me. Did you or anyone else find a solution for it?
Topic summary
Main issue: Turning off CAPTCHA (Google reCAPTCHA) on Shopify customer forms.
What was tried:
- Suggested path: Shopify admin > Online Store > Preferences > under Checkout Protection, uncheck “Enable Google reCAPTCHA,” then Save. An image was shared to illustrate this setting.
Current reports:
- Several users say CAPTCHA continues to appear on the website even after disabling it via Preferences.
- One participant claims Shopify Support stated it cannot be turned off.
- Another speculates the setting may not work on the Basic plan (unconfirmed).
Open questions:
- Whether reCAPTCHA can be fully disabled for customer forms (and under what plans or conditions) remains unclear.
- How to specifically disable CAPTCHA for newsletter signup forms was asked but not answered.
Status:
- No confirmed solution. Conflicting information between a suggested setting and user experiences/support feedback.
Notes:
- reCAPTCHA is Google’s anti‑bot challenge (e.g., “I’m not a robot”) used to prevent spam and automated abuse.
- The shared image is supportive but not essential to interpret the suggested steps.
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