How can I turn off double opt-in for email subscriptions?

Hi there,

I currently have the double opt in option unticked but when I someone subscribes, they still receive the email asking them to confirm their email subscription. How do I remove this? Thanks!

@mmarquez

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

Hey @KetanKumar

I am facing the same issue. Here’s my shop URL https://browzeapp.myshopify.com/

Kindly help me disable double opt-in for emails.

I’ve done it but users still receiving the email. Thanks

@arsalanbrowze

i have check but i can’t see any one please show me

What can’t you see?
Can you see from settings that I have unchecked it?

@KetanKumar

Can you please share how to fix the issue? Its very urgent.

@arsalanbrowze

oh sorry for late

can you please capture that issue loom or YouTube so i will guide u

I am having the same issue…

Store: https://tellurideglow.myshopify.com/

ā€˜Double Optin’ setting is turned OFF, but I just submitted a test order and got a double optin confirmation email. :confused:

Yes, the settings have been ā€˜Saved’.

Same problem here - Did you ever find a resolution?

@FortKnightOptic

can you please contact shopify support team

I thought thats what this forum was…

Is there a specific known issue I should direct them to?

@FortKnightOptic

no sorry this doesn’t our control

I have the same issue.

https://x-brain-supplement.myshopify.com/

I’ve found a solution for mine! Such a silly bug. If you have Klayvio or another email app, navigate to the opt in settings - For Klayvio - lists and segments - newsletter - settings - consent. Have both Shopify AND this page open and select single opt in on both pages. Worked for me. Hope this helps..

Hi, can you please explain; what do you mean by ā€œHave both Shopify AND this page openā€ ?

I already set Klaviyo list ā€˜Newsletter’ to single opt in. Are you saying to do this in Klaviyo while having Shopify open in another tab? How does this effect Shopify as well?