Hi there,
I currently have the double opt in option unticked but when I someone subscribes, they still receive the email asking them to confirm their email subscription. How do I remove this? Thanks!
Hi there,
I currently have the double opt in option unticked but when I someone subscribes, they still receive the email asking them to confirm their email subscription. How do I remove this? Thanks!
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! ![]()
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
Hey @KetanKumar
I am facing the same issue. Hereās my shop URL https://browzeapp.myshopify.com/
Kindly help me disable double opt-in for emails.
Iāve done it but users still receiving the email. Thanks
i have check but i canāt see any one please show me
What canāt you see?
Can you see from settings that I have unchecked it?
Can you please share how to fix the issue? Its very urgent.
oh sorry for late
can you please capture that issue loom or YouTube so i will guide u
I am having the same issueā¦
Store: https://tellurideglow.myshopify.com/
āDouble Optinā setting is turned OFF, but I just submitted a test order and got a double optin confirmation email. ![]()
Yes, the settings have been āSavedā.
Same problem here - Did you ever find a resolution?
can you please contact shopify support team
I thought thats what this forum wasā¦
Is there a specific known issue I should direct them to?
no sorry this doesnāt our control
I have the same issue.
Iāve found a solution for mine! Such a silly bug. If you have Klayvio or another email app, navigate to the opt in settings - For Klayvio - lists and segments - newsletter - settings - consent. Have both Shopify AND this page open and select single opt in on both pages. Worked for me. Hope this helps..
Hi, can you please explain; what do you mean by āHave both Shopify AND this page openā ?
I already set Klaviyo list āNewsletterā to single opt in. Are you saying to do this in Klaviyo while having Shopify open in another tab? How does this effect Shopify as well?