Hi there, I currently have the double opt in option unticked but when I someone subscribes, they still receive the email asking them to confirm their email subscription. How do I remove this? Thanks!

@mmarquez Sorry you are facing this issue, it would be my pleasure to help you. Welcome to the Shopify community! :blush: Thanks for your good question. Please share your site URL, I will check out the issue and provide you a solution here.

Hey @KetanKumar I am facing the same issue. Here’s my shop URL https://browzeapp.myshopify.com/ Kindly help me disable double opt-in for emails. I’ve done it but users still receiving the email. Thanks

@arsalanbrowze i have check but i can’t see any one please show me

What can’t you see? Can you see from settings that I have unchecked it?

@KetanKumar Can you please share how to fix the issue? Its very urgent.

@arsalanbrowze oh sorry for late can you please capture that issue loom or YouTube so i will guide u

I am having the same issue… Store: https://tellurideglow.myshopify.com/ ‘Double Optin’ setting is turned OFF, but I just submitted a test order and got a double optin confirmation email. :confused: Yes, the settings have been ‘Saved’. [Screen Shot 2022-06-14 at 12.13.29 PM.png]

Same problem here - Did you ever find a resolution?

@FortKnightOptic can you please contact shopify support team

I thought thats what this forum was… Is there a specific known issue I should direct them to?

How can I turn off double opt-in for email subscriptions?

Store Design

KetanKumar August 8, 2022, 8:04am 12

@FortKnightOptic

no sorry this doesn’t our control

Topic		Replies	Views
Disable Double Opt in for shopify newsletters? Shopify Discussion marketing-campaigns-sales	2	154	April 10, 2024
Why is email confirmation still sent even after disabling double opt in? Start a Business automations	1	102	November 22, 2023
How can I edit the newsletter confirmation page on my eCommerce store? Start a Business	0	27	December 16, 2021
Why is Shopify still sending double-opt in emails for my newsletter? Shopify Discussion troubleshooting	1	66	October 2, 2024
How can I disable the double opt-in confirmation email? Shopify Discussion troubleshooting	2	107	January 5, 2024

How can I turn off double opt-in for email subscriptions?

Related topics