Image attached
Topic summary
How to disable the “Track with Shop” option on the order status/checkout pages and concerns about Shop app promotional emails, especially for non-shipping orders.
Key actions/answers:
- To turn off Shop tracking on checkout/order status: Settings > Checkout > Customer contact > “To receive shipping updates.”
- A customer seeing an inappropriate image in the Shop app likely viewed homepage recommendations; tracking is under the Orders tab. Users can tap-hold to Report or mark Not interested.
Email invite issue:
- Merchants (e.g., digital downloads) want to stop emails inviting customers to “Download Shop.” This email isn’t listed in Settings > Notifications templates.
- Shopify support could not find a merchant-facing setting to disable it; noted that further emails occur only if customers tap “Download Shop” to confirm email, and customers can unsubscribe.
- Feedback to add a disable option has been submitted to developers; another support reply suggested contacting live support for store-specific review.
Assets:
- Screenshots show the checkout setting location and the Shop invite email; these are central to the discussion.
Status:
- On-site toggle: resolved.
- Email disable: not currently configurable; issue remains open/ongoing.