how do you unblock a customers credit card on shopify
Hi, @GritShift !
I’d be happy to look into this with you. Could you tell me a bit more about the issue you’re encountering? Did you have a customer place an order and their credit card was blocked, or did you block their credit card? Do you have any screenshots you can share with me?
I look forward to helping you out!
The customer reached out to me and stated that he had a daily limit he was
unaware of on his debit card, he tried placing an order on our website
multiple times exceeding that daily limit and our website has now
blocked him from entering that card information any longer on any
purchases. Thank you for getting back to me
Thank you for that information, @GritShift !
Are you using Shopify Payments on your store, or a third-party payment processor (such as Authorize.net, PayPal, Pinwheel, etc.)? I read through our Shopify Payments documentation and I wasn’t able to find instances of a customer’s credit card being blocked after too many attempts or exceeding a daily limit. It is possible, however, that it’s the customer’s credit card company/bank that is blocking their payment as a fraud protection service. I recommend asking the customer to contact their credit card provider to see if the transaction is being blocked on their end.
If you provide me with more information about what payment provider you’re using, I’d be happy to help you out further! Thanks again.