Hello,
I am connecting on the behalf of my company, so would like to connect to anyone from your team who can help to understand Shopify in a better manner.
Thanks in advance.
Regards,
Shiwani
Hi @Shiwani ,
Nick here from Shopify.
The best way to talk to someone on the team in real-time would be via a live chat. You can ask someone al the questions you need to understand Shopify better. The phone lines aren’t open right now, so live chat would be the best and most efficient way to do this. You can reach the team through the link here, logging in and following the steps.
As there is an automatic email which is been send to the customer once the purchase is done, so we would like to stop that.
Hence we have KIT app installed also we are unable to login the same, further we would require your assistance to understand.
Hi @Shiwani ,
Great question! As you mentioned this email is automatic and can’t be disabled. There are some notifications which you can disable, but the primary one when a customer purchases cannot be. You can see some of the notification that can be below:
Shopify has a help guide about this with more information here.
I’m don’t completely understand what you mean regarding the KIT app. Do you mean, you can’t log in to the app on your phone, or is it something within your store admin? Let me know and I can take a closer look into this for you.
As we have integrated the fresh chat to Shopify but couldn’t fetch customer order history from shopify onto freshchat