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Topic summary
Issue: Langify app is non-functional (“Service not available” maintenance message). The merchant wants to remove the language switcher from the menu and cancel the subscription despite bills being paid.
Guidance provided:
- For cancelation/charges: open a ticket with Langify support.
- For removal: first unpublish Langify from the theme via Langify’s Theme Settings (“un-publish”), then delete the app in Shopify > Apps.
Complications:
- Merchant cannot access Langify’s editor; app only installs/deletes and won’t open.
- Support requested collaborator access but reportedly hasn’t logged in.
Latest technical insight:
- Likely cause is an invalid/outdated access token (affects Langify v1). The token must be reset by Langify support on their end. An access token is the authentication key that lets the app connect to the store.
Status/outcome:
- No resolution yet. Next actions: Langify support must reset the v1 token; afterward, unpublish from the theme to remove the language selector and then uninstall the app. Subscription cancelation and any charge reversals should be handled through Langify support.