Hello,
I have read this post multiple times on the community, so I am assuming it’s a common issue, but I closed my bank account that I was using when I first opened my site. I now cannot receive payouts until I update my bank information.
In order to update my bank information, I have to input the previous (closed) bank account information, and I have no way of accessing that. Is there any way to bypass this option and skip straight to inputing the new bank information in?
Thanks in advance!
Consider sending a quick email to Shopify’s Merchant support. They should assist you in adjusting banking details.
Contact page link: https://help.shopify.com/en/questions#/contact/
Have you tried this guide? It’s about how to change verified bank account information on Shopify.
Hey, @taylosul ! Welcome to Shopify Community!
The verification is essential in updating your Shopify Payments bank account information so there’s no way to bypass it. Since you’re unable to go through it, we’ll need to assist you with an alternative verification process before you can proceed with the change.
We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.
Issue Summary: Unable to update Shopify Payments bank account due to verification
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!