Hi there,
can someone please help me update my DOB on my Shopify store so my payments can process?
Hey, @ShiftingSands ! Welcome to Shopify Community!
We’ll need to access your account in order to update the personal information in your Shopify Payments account. We’re not able to provide account-specific support via the Shopify Community at this time but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Hi there,
Someone was meant to email me regarding this issue but no one is yet to reach out.
Were you advised by our support team that your concern was escalated, @ShiftingSands ? If so, while our standard response time is 1-3 business days, a response may take longer due to unforeseen increases in support ticket volumes. Please rest assured our escalated team will get back to you as soon as possible.