How can I update my expiring credit card information?

Shopify Discussion
1

Hi,

My credit card will expire this month and i need to replace it with a newer one. However, it doesn’t allow me to click and replace my info.

Waiting for your help,

Thank you

2

Hi, @AsliB1 !

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

It sounds like you are having issues updating your billing information. It’s possible that you are not logged in through as the Account Owner which may prohibit you from making these changes. If that is not the case, you should be able to add a new payment method card, or update your existing card’s information at any time in your Shopify admin by following these steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. In the Payment methods section, If the credit card is the only available payment method, then click Replace credit card.

  3. Enter the required information.

  4. Click Replace credit card.

If you are still having issues, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!