I am looking for a rewards program that allows POS to redeem points for X(Specific item) Everything i have found only has apply discount functionality.
Does anyone know of a program that would allow my staff to use this reward in POINT OF SALE?
Topic summary
A merchant seeks a POS-compatible rewards program that allows customers to redeem points for specific items rather than just applying generic discounts. Several app providers respond with potential solutions:
Current Solutions:
- Smile.io offers POS redemption functionality when POS-specific rewards are configured first
- Marsello integrates POS and eCommerce channels for unified loyalty program management
- 99minds enables point redemption for specific products at POS, with earning triggers like account creation and social engagement
Emerging Options:
- Fealty announced POS support launching within days of the discussion
- Dollarback initially lacked POS support but later confirmed Shopify added store credit functionality to POS
Key Development:
Shopify recently implemented native store credit support for POS, enabling redemption at physical locations. One early adopter reported strong results: 25% increase in repeat customers and ~40% redemption rate (versus 18% industry benchmark) using 3-10% cashback rates.
Technical Note:
Store credit functions similarly to order-level discounts rather than item-specific redemptions, though it offers reduced friction for customers across any purchase amount.
Hi, @gregKleczka
I found a tutorial on how to redeem a customer’s points for a reward using the Shopify POS app. It is compatible with Shopify Lite and Pro.
You can find it here: Spend points in-store with Shopify POS | Smile Help Center
In order for Shopify POS to work, you need to first add some POS-specific rewards.
There aren’t many apps out there right now that offer this feature. But don’t worry, we’ve been working hard at Fealty to build it, and it will be ready in just a few days.
In the meantime, you can try out our app and see how it can help your online store. Fealty offers a loyalty program that is simple to set up and can get you started in just 5 minutes. It has all the essential features you need, like setting up discounts, sending emails, and creating tiered programs based on cashback or earned discounts.
So go ahead and give Fealty a try. It’s an easy way to boost customer loyalty and engagement for your online store.
Hey there, I’d recommend trying out Marsello. It offers a range of points-earning and reward redemption options that should solve your problem. The platform also integrates your POS and eCommerce channels so you can launch and manage your loyalty program in-store and online.
Here’s the link to Marsello’s app store listing: https://apps.shopify.com/marsello
@gregKleczka just to be clear, we (Dollarback) do not support this (POS) just yet and are waiting for Shopify to implement Store credit support for POS as well (reference doc).
Here’s a confirmation from their side that shows that they’re working on it. But I’d love to send you an update once they’ve added support.
That said, store credit can be redeemed across any order on the store for any amount and is not too dissimilar from an order discount. But there are some massive benefits to this approach because of the reduced friction for customers.
For our early customers we saw
- 25% increase in repeat customer rate
- ~40 % redemption rate,
You can check with any loyalty provider to get a lay of the land as to what a good redemption rate (most set the benchmark at 18%). Just to show that these numbers aren’t pulled out of thin air, we have references + solid case studies around this too. So I think it might prove itself in the long run.
Here’s the config that achieved the 40% redemption rate - on a 3-5% cashback rate for normal customers and a 6-10% for their paid membership customers.
A screenshot from the analytics - showing the last 30 days since implementing the program.
Feel free to give it a shot at the link below, we’re currently running an early bird pricing for new customers.
https://apps.shopify.com/dollarback
If you found my comment helpful - please mark it as a solution so that others can also find value from the same.
TLDR
- Store credit support is coming for POS
- You can setup different reward rates per collection / product / per customer
- Store credit rewards act almost like an order discount (ie not per product)
Thanks 
Hope you were able to arrive at a solution here, If not the points I’m sharing below might be useful for you. If you did reach at a solution - please do share here so that others might also find it useful.
@gregKleczka Shopify has just added support for Store credit on POS!
Also we were able to do a video interview of the Founder of the brand who’s numbers I’ve shared in my previous reply, it’s now up on YouTube - feel free to give it a watch
Thank you
Richard from 99minds Gift Card & Loyalty here!
Great question. Most loyalty apps on Shopify POS only allow simple discounts, which can feel limiting if you want customers to redeem points for a specific product instead of just a percentage or dollar off.
With the 99minds Loyalty Program, you can set up points to work exactly the way you want. For example, customers can earn points when they create an account, place an order, or engage on social media, and those points can then be redeemed at the POS for specific items.
This gives you more flexibility than just applying a discount and creates a more engaging rewards experience, both online and in-store.