How can I use a POS rewards program to redeem points for specific items?

Shopify Apps

Topic summary

A merchant seeks a POS-compatible rewards program that allows customers to redeem points for specific items rather than just applying generic discounts. Several app providers respond with potential solutions:

Current Solutions:

  • Smile.io offers POS redemption functionality when POS-specific rewards are configured first
  • Marsello integrates POS and eCommerce channels for unified loyalty program management
  • 99minds enables point redemption for specific products at POS, with earning triggers like account creation and social engagement

Emerging Options:

  • Fealty announced POS support launching within days of the discussion
  • Dollarback initially lacked POS support but later confirmed Shopify added store credit functionality to POS

Key Development:
Shopify recently implemented native store credit support for POS, enabling redemption at physical locations. One early adopter reported strong results: 25% increase in repeat customers and ~40% redemption rate (versus 18% industry benchmark) using 3-10% cashback rates.

Technical Note:
Store credit functions similarly to order-level discounts rather than item-specific redemptions, though it offers reduced friction for customers across any purchase amount.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
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Hey there, I’d recommend trying out Marsello. It offers a range of points-earning and reward redemption options that should solve your problem. The platform also integrates your POS and eCommerce channels so you can launch and manage your loyalty program in-store and online.

Here’s the link to Marsello’s app store listing: https://apps.shopify.com/marsello