Hi, @Jadeshomedesign !
It sounds like your Shopify Payments information might need to be updated to list your mom’s name. If you had originally entered your own information when you set up Shopify Payments, our Merchant Tax Support team can help you update it for now so that the information matches the ID you’re uploading for verification purposes.
Please get in touch with Shopify Support through the Shopify Help Center (select live chat, email, or callback) and we’ll connect you with the Merchant Tax Support team.