Hi all,
To ensure email sent out and correct email purpose e.g. ‘ORDER CONFIRMATION’, ‘PICKED’ etc… to customer successfully. Please do me a favor how to check email “SENT” from Shopify
Best Regards
Anthony
Hi, @ang1124 .
Thank you for reaching out!
You can view individual customer emails from their order in your Shopify store. It appears under the time for their order. Here you can see the history of their transaction.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
Hi Emily,
Thanks for your prompt response.
As I’m new comer to use Shopify, would you please advise the path/some screenshots to guide me how to check on it.
Thanks in advance
Anthony
Hi, @ang1124 .
Thank you for your reply!
Here is a video on how to find the order timeline of each of your orders. The order timeline will provide you with all the transactional information on each individual order your store creates.
Please let me know if you have any further questions!
Take care,
Is there no email log? We have many orders going out but want to make sure the emails are being sent. Checking individual orders is very time consuming.
Hi, @bmg_zone .
Thank you for your reply!
We do not have an email sent log that you can access. You would need to go into each individual order timeline to see the confirmation. Have your customers been saying that they haven’t been receiving them?
Please let me know if you have any further questions!
Talk soon,
We are working with a company who helped us migrate to Shopify on this and are not seeing shipping emails being sent out to our customers. We did turn on the bcc us on all emails and there are definitely ones missing.
Kind of odd not to be able to see a log as we have with our old WP site.
Our problem was an API call missing
Hi Emily,
Sorry to leave other questions not related to this topic.
Few days ago, some orders were cancelled suddenly (because of strikethrough in order# and time. As this is unnormal to cancel orders, so please kindly advise how to change cancel orders back to regular orders
Best Regards
Anthony
Hi, @ang1124 .
Thank you for reaching out!
It is not possible to reverse a canceled order. Your best option would be to email the customer to make them aware and create a draft order.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,