Hi, I have the registered UK limited company from outside the UK. I recently activated shopify payments. After 1 day, it’s asking about ID and Address verifications. I uploaded my Passport for ID proof and it got accepted but I haven’t utility bill to prove my address. What should I do? By the way,…

Hi, @wow-infinity . Thank you for sharing your question here in the Shopify community! I understand that your business is registered in the UK, you’ve recently activated Shopify Payments and it now requires you to submit a utility bill to prove your address. Rest assured, I’ll be able to provide y…

Hi, Thank you for getting in touch.. Address has be approved as I’m not seeing the “submit your documents” option now.. But, I didn’t get funds in my relative bank. Funds are still showing as pending. And I set the payout preference as “Every Business Day”. Please share if you have something to s…

Thanks for your prompt reply, @wow-infinity and I’m glad to hear your address has been approved! When you’re viewing your Payouts section, transactions marked as Pending are for sales that you’ve made, but haven’t been sent to your bank account yet. Please note that the funds may not appear in you…

Thanks for the additional context and for letting us know. Have you tried contacting your bank directly to ensure there are no issues on their end? Once you’ve contacted your bank to confirm there are no issues, I recommend reaching out directly to our support team via the Help Center . I recommend…

Hi, I’m using Transferwise bank account for payments. As I mentioned before, I’ve registered company in UK and I opened my transferwise business bank account with the company. But funds aren’t going in the bank account. I checked, all details are correct and perfect. Please advise. thanks

Hi, @wow-infinity . Thank you for advising you’ve checked with your bank and ensured everything is set up correctly. I truly understand the importance of having access to your payouts/funds. In order to thoroughly look into this, you’ll need to create a support request via the Help Center . This is…

Hi I have the same issue now and I’ll appreciate if you can help the document that you sent did it had the uk address or Pakistan address? Thanks

Hi, @Balasem . Welcome to the Shopify Community and thanks for joining in on the thread! In order to verify your information for Shopify Payments, you must provide: Documents for identity and home address verification Documents for business verification To upload and submit this information, yo…

Hello, where can I change the addresses I provided when activating Shopify Payments? I realized after entering the addresses that the addresses should be home addresses, not business addresses. So instead of my and my colleague’s home addresses, I gave the company address. I can’t finalize Shopify …

How can I verify my address for Shopify Payments without a utility bill?

Payments + Shipping & Fulfilment

wow-infinity July 6, 2022, 3:44am 5

Thank you for getting back..

The funds are in pending state for months. The aspected payout date was 31 May 2022. But funds are still in pending state.. I’m attaching a screenshot

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How can I verify my address for Shopify Payments without a utility bill?

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