Hi,
I need to verify my business adress to enable Shopify Payments, however I don’t own or rent my own home so I don’t have a gas or water bill to provide. I have tried other documents but they won’t be verified. The chats I have had with the support staff haven’t been very helpful either so I figured maybe someone has advice for me here?
Sym
Hi there, @Onirique .
I can understand this is a difficult position to be in. For some additional context on why we need these documents: All businesses and payments providers, like Shopify Payments, must ensure that they remain compliant with local regulations. Over time regulatory changes, financial partner requirement changes, card network requirements, and an assessment of our customer portfolio against our company’s risk program mean that we are required to collect additional information from our account holders. These reviews ensure we’re taking the right steps to help keep the financial services ecosystem healthy. As these reviews happen, we’ve updated our products and created new tools to help identify and collect new information when needed.
You mentioned you have reached out to support but did not find them helpful - can I ask what did they advise you? Looking forward to your response - thank you!