Thanks for the screenshot. The meta tag code you entered looks to be in the correct place, so at this point it might be worth trying using the DNS verification method, as outlined in Facebook’s help doc. There, you’ll also find a video that will walk you through the process of editing your DNS settings.
If you’re still experiencing the same issue after following those steps, I suggest going through Facebook’s appeal process. This will let Facebook and Instagram know that you are using a custom domain and should resolve the issue! Keep in mind that it may not be immediate, as Facebook will need to review your submission.
I too am having problems verifying the DNS on shopify with facebook. Theres a 72hour period waiting period noted to wait for it to sink in. Tutorial video shows its immediate, thats frustrating when I tried to verify this for the last 30 days. I ran a few ads though on my ads manager and it went through and paid good money for it. The ads weren’t showing on the facebook page feed. Thats another tutorial. We are within the service area for facebook but not instagram. Does any of these could have been the problem? Any assistance is appreciate it,
now it’s saying for Instagram shopping “you have lost access to Instagram shopping””your website must be owned by your business. Please take steps to verify your website to keep using selling tools.
I have verified followed the domain steps txt everything and now when I go to Shopify under domains under partners on Facebook business it says “
Partners
Assign Partners
This domain is shared with other businesses. View permissions, and assign or remove partners.
I really need some help with how to proceed thanks
This is all pretty simple to connect all things. Yiu font get rid of the myshopify.com domain but simply make your go daddy or Shopify purchased domain your primary. At the top of domains window.
The other is all setup in Business Manager and your FB page and IG
It’s a lot to connect all but not complicated.
Hi, I’m needing to verify my domain for facebook business manager - my instructions say to do this as the optimal verification method. Is this the best way for Shopify themes?
What happens when I have connected an existing domain to my Shopify? Meaning that the host is a third-party. However, Facebook still asks me to verify the “myshopify.com” domain.
Great question. On the second page of this thread, you’ll notice some other merchants who were also prompted to verify their myshopify.com URL when using a custom domain.
Since it’s not possible to edit DNS settings for myshopify.com URLs, it was recommended that merchants use the meta tag verification method, which requires you to add a code snippet from Facebook into your theme.liquid file. We have a help doc on how to verify your domain using this method here.
When you say your product catalog isn’t showing up on Instagram, are you seeing a message indicating that your catalog is ineligible, or is it missing entirely? Have you made sure that the catalog is associated with your Facebook Business Manager account? I came across a similar post in the Shopify Community Forums that may help guide you along; you can access that here.
However, if you would prefer to chat with our Support team directly, you can find our contact methods in our Help Center here. While we do offer callbacks, availability is dependent on current queue volumes. If a callback isn’t available, then I suggest reaching out through live chat. Once you connect with our Support team, they’ll be able to authenticate your account and access your admins so they can further assist.
Thanks for reaching out! Let me know how that goes.
I Have the same problem. I am in my domain page but I cannot click on the domain to paste the meta tag on the HTML of my domain page. There is no manage button either
The meta tag verification method doesn’t require you to edit your DNS settings. Instead, you will need to paste the meta tag in your theme’s theme.liquid file in Online store > Themes > Actions > Edit code.
Our help doc on verifying your domain with third-party services will show you exactly where this meta tag should go. While the screenshot example in this help doc is specific to Google, the steps are exactly the same when verifying your domain with Facebook using the meta tag option.
Hi Swaggy, I’ve found the perfect video on youtube. It helped me do it in 3 minutes. You can type in “confirm shopify domain on facebook” or click this link to go straight to it: DNS Verification for Facebook. I hope this helps you and everyone else having problems with this!
Here is the screenshot from Facebook Commerce Manager. I tried adding the code to my theme.liquid header but it didn’t work, then I tried to add the TXT record to my DNS records but I guess now I am waiting for 72 hours before I try to verify again.
At the same time, my Facebook stopped importing my latest products and all my products are now off Google (but they were there before). Not sure what’s going on.
I’ve been following the advice in this thread to get my generativehut.myshopify.com domain approved on Facebook (for getting Instagram shopping working). I’ve successfully added the meta tag on the liquid theme code, and can see it’s there by looking at the page source code, but when I hit verify on facebook business manager I get the following error:
Domain verification failed
Unable to verify the domain
My issue was resolved, though I’m not sure which of the two things fixed it, though I think it was editing the TXT records in my DNS settings even though I had to wait a little longer.
Hi there,
I am still having trouble verifying my domain for Facebook. I have attempted using the DNS verification and still receiving an error message. Could you please assist.
